Translation notice
This translation is provided for convenience. The Turkish policy prevails in case of inconsistency.
1. Provider and scope
This policy covers software, digital product development, design, brand, consulting, project-management, subscription and similar services supplied by Caliper Yazılım Çözümleri Anonim Şirketi (“Caliper”). Contact: info@caliperiq.com, phone +90 533 399 34 41, KEP (registered e-mail) caliperyazilim@hs03.kep.tr; MERSİS 0195096397300001; ETBİS (e-commerce registry) no. 801740156; address: Zühtüpaşa Mah. Şefikbey Sk. No: 3, Kadıköy / Istanbul, Türkiye.
2. Electronic delivery
No physical goods are shipped as a rule. Delivery may consist of portal access, a digital file or report, an online session, software access, approval of a project milestone or another electronic method stated in the transaction-specific proposal or agreement.
3. Pre-payment information
Scope, core characteristics, total price including taxes, payment plan, commencement, delivery schedule and any special cancellation/refund terms are shown before payment in the proposal, pre-information, pro forma/payment detail or service agreement. Mandatory consumer rights remain unaffected.
For products sold on the payment centre of Caliper Yazılım Çözümleri A.Ş. (odeme.caliperiq.com), the product's own pre-information form and agreement take precedence over this policy. A refund commitment the product gives to consumers is not narrowed by the exceptions and early-performance rules of this policy; for example, the full refund in the first 14 days set out in the Ludimora membership agreement applies.
4. Cancellation and delivery
Send cancellation requests with the payment or project reference to info@caliperiq.com. A service normally starts after required client information/approvals and payment verification. If work has started, completed and delivered milestones and pre-approved non-recoverable third-party costs may be considered when calculating any unperformed balance, subject to mandatory law.
5. Consumer withdrawal
A person acting as a consumer under Turkish Law No. 6502 may withdraw from a distance service contract within fourteen days from formation without reason or penalty by sending notice through email or another permitted durable medium. Exceptions, including qualifying instantly performed electronic services, apply only when all statutory information and consent conditions are satisfied. Business or professional purchases are governed by the specific commercial agreement and this policy.
6. Refund method and timing
An approved refund is made through a method compatible with the original payment instrument without charging the consumer. In consumer transactions, the amount collected is refunded no later than fourteen days after Caliper receives the withdrawal notice; when it appears on the card account depends on the bank and card scheme. According to iyzico's general guidance, card reflection commonly takes 1–3 business days for credit cards and 7–14 business days for debit cards; the issuing bank controls the final timing.
7. Service issues and records
Report an allegedly incomplete or defective service with the relevant delivery or milestone. Re-performance, correction, price reduction, partial refund or termination is assessed under the specific agreement and mandatory law. A payment refund does not automatically cancel an issued invoice; accounting documents are handled separately under applicable rules.
8. Contact
Include the client name, project/payment reference, transaction date, amount and request. Never send a full card number, CVV or online-banking password. Contact: info@caliperiq.com.